Returns & Refunds

Most Sisterle pieces are one-of-one vintage or thrift finds. Please review photos, descriptions, and measurements carefully before buying.

We accept returns or offer refunds if an item arrives significantly not as described, damaged in transit, or if we shipped the wrong item.

Contact us within 7 days of delivery with photos and your order reference so we can review the issue.

We generally do not accept returns for change of mind, fit preference when measurements were provided, or normal vintage wear that was shown in listing photos.

Depop purchases must be handled through Depop's buyer protection and seller policies.

Approved refunds are issued to the original payment method through Square. Refund timing depends on your bank or card issuer.

If a return is approved, we will provide return shipping instructions. Items must be sent back unworn and in the same condition received unless damage occurred in transit.

If you need to cancel before shipment, email us immediately at sales@sisterle.com. Once an order has shipped, our return policy above applies.

Email sales@sisterle.com for help with a specific order. Include your name, order reference, and photos if relevant.